Time2chat: conversational SMS in France
Give your customers a new experience with an interactive messaging service, designed for real-time, trusted communication.
- 09 number dedicated to your brand
- Orange, SFR, Bouygues Telecom and Free
- No app to install
09 39 07 00 68
Hello, I'd like an update on my car, is it ready?
Hello! Could you give me your name, please?
Martin, a grey Clio.
Thank you. It's ready, you can pick it up from 2 pm.
What is Time2chat?
What if your customers could text you as easily as they text a friend?
Time2chat is a two-way SMS messaging service recently launched in France, designed specifically for communication between businesses and their customers. Built to boost engagement and simplify interactions, Time2chat goes beyond traditional SMS by offering unlimited conversations between a brand and its end users during a 24-hour session. This innovative, regulated, direct and conversational service puts customer satisfaction and brand trust first.
Key features of Time2chat
Numbers dedicated to businesses
Time2chat uses dedicated, standard-rate numbers in the 09 3X XX range, reserved exclusively for business communication. The range covers the four French national operators (Orange, SFR, Bouygues Telecom and Free). This unique numbering gives customers a recognisable, reliable channel to interact with your brand.
Compliance and consumer protection
In line with ARCEP (the French telecoms regulator) rules, Time2chat keeps 06 and 07 mobile numbers for personal communications, reducing spam and increasing consumer trust. This regulated approach protects your customers while enhancing your brand reputation.
A cost-effective solution for SMS conversations
Time2chat is the ideal and most cost-effective option for anything beyond two messages between a business and its customers. Instead of paying for every SMS sent, businesses pay a fixed price for unlimited conversation within a 24-hour session.
What your customers will text you
A question, a change, a booking: your customers text you and you reply, with no phone call and no app.
-
Retail
“Hello, is the jacket available in size M at your Lyon store?”
-
Health and services
“Can I move my appointment from Tuesday to Thursday morning?”
-
Delivery
“I won't be in tomorrow, could you leave it with my neighbour at no. 12?”
-
Real estate
“Is the flat on rue Victor Hugo still available for viewing?”
-
After-sales
“Is my washing machine still under warranty? I'm sending you the invoice.”
-
Hotels and restaurants
“A table for 4 tonight around 8 pm, is that possible?”
How does it work?
-
Your dedicated 09 number
We activate a number in the 09 3X range, reserved for businesses and recognised by all four French national operators.
-
Your customers text you
They send an SMS from their usual messaging app: no app to install, no account to create.
-
You reply in real time
Your team replies from the SMS Reflex web interface. The conversation stays open for 24 hours, with no message limit.
Manage your conversations online
An intuitive interface to easily manage your SMS conversations with your customers.
- Several conversations at once
- Real-time replies
- Instant notifications
- Full conversation history
- One number per brand or department
Benefits of Time2chat
Higher customer satisfaction
Improve the customer experience with real-time replies: your customers can confirm appointments, make changes or receive updates without delay.
Brand trust
A dedicated number means your customers recognise your business, building familiarity and trust with every message.
Guaranteed compliance
By strictly following French regulations, Time2chat gives you peace of mind that your business communications are compliant and secure.
Unlimited messaging
Reach your customers quickly and keep the conversation going for a full 24 hours. Time2chat is an accessible channel with no app required, removing barriers to engagement so you can communicate smoothly and continuously.
Time2chat pricing
Phone number
Rent your number monthly from just
€15 excl. VAT
One-way message
Send one-way messages from
€0.078 excl. VAT*
Session
Send and receive unlimited messages for 24 hours, from
€0.122 excl. VAT*
*Contact us to find out about volume discounts.
Time2chat FAQ
What is Time2chat?
Time2chat is a conversational SMS service: your customers exchange messages with your business by SMS, both ways, through a dedicated 09 number. A session allows unlimited messages for 24 hours.
Do my customers need to install an app?
No. Time2chat uses SMS: your customers text you from their phone's built-in messaging app, on any mobile.
How is it different from a standard SMS?
A standard SMS is charged per message and usually comes from a sender you cannot reply to. With Time2chat, customers can reply and the conversation is charged per session: unlimited messages for 24 hours.
Which number do my customers see?
A standard-rate number in the 09 3X range, reserved by ARCEP for business communication. 06 and 07 numbers remain reserved for individuals, which limits spam and makes your brand recognisable.
How much does Time2chat cost?
The number costs from €15 a month excl. VAT. A conversation session (24 hours, unlimited messages) costs from €0.122 excl. VAT and a one-way message from €0.078 excl. VAT. Volume discounts are available.
Ready to chat with your customers by SMS?
Tell us what you need and we will get back to you with a tailored proposal.